Terms and Services

These Terms and Services govern your use of the Highfield Pharmacy St Albans website and the healthcare services we provide from our pharmacy at 3 Loyd Court, 63 Russet Drive, Highfield Park, St Albans, AL4 0AZ. By booking an appointment, ordering a prescription, purchasing a private service, or using our website, you confirm that you have read, understood, and agreed to these terms.

Highfield Pharmacy St Albans is a local community pharmacy providing NHS pharmacy services and selected private healthcare services. NHS services are provided in line with applicable NHS rules and eligibility criteria. Private consultations, vaccinations, travel health services, and other private services are provided on a fee-paying basis unless clearly stated otherwise.

If you have any questions about these terms, please contact us before booking or using a service.

Highfield Pharmacy St Albans provides NHS prescription dispensing, Electronic Prescription Service support, repeat prescription management, Pharmacy First consultations, NHS and private vaccinations, blood pressure checks, contraception services where available, travel health advice, private flu vaccinations, health checks, weight management support, emergency contraception, and related pharmacy services.

Clinical services are provided by appropriately trained and registered healthcare professionals. Pharmacy services are delivered in accordance with relevant UK pharmacy regulations, NHS service specifications where applicable, and professional standards set by the General Pharmaceutical Council (GPhC).

We reserve the right to decline or postpone a service where, in the clinical judgement of our pharmacy team, it would not be safe, appropriate, clinically suitable, or in your best interests to proceed.

Appointments may be made online, by telephone, or in person at the pharmacy. A booking is only confirmed once you have received confirmation from us or from our booking system.

For travel health and vaccination appointments, we recommend booking as early as possible before travel, especially where a vaccine course requires multiple doses or where destination-specific advice is needed.

Please arrive on time for your appointment. If you arrive late, we may not be able to complete the full consultation and may need to rearrange your appointment to protect the quality of care for other patients.

If you need to cancel or rearrange your appointment, please give us as much notice as possible. Missed appointments or late cancellations may affect future booking availability or result in a fee where this has been made clear at the time of booking.

If we need to cancel or reschedule your appointment due to unforeseen circumstances, we will contact you as soon as reasonably possible and offer an alternative appointment or refund any prepaid eligible fee.

Fees for private consultations, vaccinations, travel health products, and other private services are displayed at the time of booking or confirmed by our team before treatment. Prices may change from time to time.

Payment is normally required at the time of appointment or before the service is provided, unless otherwise agreed. We accept commonly used card payment methods in store. We do not normally accept cheques.

NHS services remain subject to NHS eligibility rules, prescription charge rules, and exemption requirements. If you claim exemption from NHS prescription charges, you are responsible for ensuring your exemption is valid.

Private medical insurance is not billed directly by Highfield Pharmacy St Albans. We may provide an itemised receipt upon request if you wish to make a claim with your insurer.

Before any vaccination, consultation, or clinical procedure is carried out, our pharmacy team will explain the purpose of the service, relevant benefits, risks, possible side effects, and any suitable alternatives.

You will be asked to provide informed consent before treatment. You have the right to ask questions and to decline a treatment or service at any point before it is provided.

For patients under 18, consent must be provided in accordance with UK law and professional guidance. A parent or legal guardian may be required to attend or provide consent depending on the service and the young person's circumstances.

No vaccination or clinical treatment will be administered without appropriate consent.

Our advice and clinical decisions are based on the information you provide. You are responsible for giving accurate, complete, and up-to-date information about your health, medical history, current medicines, allergies, pregnancy status where relevant, previous vaccinations, and travel itinerary.

Incomplete or inaccurate information may affect the suitability of advice, medicines, vaccinations, or treatment. Highfield Pharmacy St Albans cannot be responsible for adverse outcomes caused by information that has been withheld or provided inaccurately.

Travel health guidance can change quickly due to outbreaks, destination-specific risk changes, or government advice. We recommend checking UK government travel advice, NHS travel health resources, and relevant destination requirements before and during travel.

Travel vaccination and antimalarial recommendations are tailored to your destination, itinerary, age, medical history, vaccine history, and risk profile. Some vaccines may not be suitable for every patient.

Antimalarial medicines, where supplied or prescribed, are recommended after assessment by an appropriately qualified professional. Suitability depends on your destination, planned activities, medical history, and current medication.

Medicines and vaccines that have been supplied, dispensed, drawn up, or administered cannot normally be refunded due to pharmacy, medicines, and cold-chain safety rules.

You should follow all instructions given by our pharmacy team about vaccine schedules, possible side effects, and when to seek medical help.

Consultation fees are non-refundable once the consultation has taken place. Vaccines or medicines that have been administered, dispensed, prepared, or drawn for administration cannot normally be refunded.

Unused products may only be considered for refund at our discretion and only where it is lawful and safe to do so, including confirmation that storage and safety requirements have been maintained.

We take complaints seriously. If you are unhappy with any aspect of your care or experience, please contact the pharmacy team directly so we can investigate and respond. We aim to acknowledge complaints promptly and provide a clear response after review.

If you remain dissatisfied after our internal process, you may have the right to escalate your concern to the relevant NHS, professional, or regulatory body depending on the nature of the complaint.

The information on this website is provided for general information only and does not replace personalised medical advice from a qualified healthcare professional.

Although we make reasonable efforts to keep website content accurate and up to date, healthcare guidance, service availability, pricing, and eligibility criteria can change. We do not guarantee that all website content will always reflect the latest clinical or operational position.

External links are provided for convenience only. We are not responsible for the content, accuracy, security, or availability of third-party websites.

Highfield Pharmacy St Albans is committed to protecting your personal and healthcare information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, NHS requirements where applicable, and professional confidentiality obligations.

We use your information to provide healthcare services, maintain clinical records, process bookings, communicate with you about your care, and meet legal or regulatory obligations.

We do not sell your personal data. For more detail about how your information is collected, used, stored, and protected, please refer to our Privacy Policy when available or contact the pharmacy team.

To the fullest extent permitted by UK law, Highfield Pharmacy St Albans is not liable for indirect, consequential, or travel-related losses arising from use of our website, appointment availability, travel disruption, visa decisions, border entry decisions, or changes in destination health requirements.

Our liability for any claim relating to a private paid service will not exceed the fee paid by you for the specific service in question, except where the law does not allow liability to be limited.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

These Terms and Services are governed by the laws of England and Wales. Any dispute arising from these terms, our website, or services provided by Highfield Pharmacy St Albans will be subject to the jurisdiction of the courts of England and Wales.

We may update or amend these Terms and Services from time to time to reflect changes in services, clinical guidance, regulations, operational processes, or legal requirements.

The most current version will be published on this page with the date of last update. Continued use of our website or services after changes are published means you accept the revised terms.

For enquiries, please contact Highfield Pharmacy St Albans by telephone on 01727 582019 or email info@highfieldpharmacyclinic.co.uk.